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Top queries

  • My payment failed while making a purchase. What should I do?

    Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery(COD) payment option on the payment page to place your order.

    If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.

  • Why can't I apply some coupons on my bag?

    Coupons are applied either for a minimum bag value or only on specific brands.You can check the coupon applicability directly at checkout. View coupons

  • Why is cash on delivery option not available for my pin code?

    If you do not see COD option on your payment page, this could be because:

    • Your order value maybe below Rs. 299 or above Rs. 20,000.
    • Our courier partners may not support COD for your delivery address.

    You can check the COD availability for your delivery address on the product page of the item you purchase.

  • How do I convert Myntra cashback into cash refund?

    If you prefer to get a refund instead of the cash back please send an email with the following details from your registered email address to payment@myntra.com.

    • Order Number.
    • Account Holder's Name
    • Account Type ( Savings/Current)
    • Bank Account Number.
    • Branch Name- IFSC Code
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