Myntra has made this move with an eye towards the future, where mobiles will outgrow desktops both in terms of computing power and penetration. Myntra believes that switching to a mobile platform gives you the freedom to shop anytime, anywhere. It fits in perfectly with Myntra’s aim to create customer delight, as mobiles allow us to create a personalized experience to cater to your unique look good needs.
Myntra shall provide a better shopping experience on the Mobile App than it could through any mobile browser. Myntra Mobile App allows Myntra to give you a high quality personalized experience across all supported platforms.
Cashback will be credited to the payment source – debit/credit card from which the payment was made for pre-paid orders or via NEFT in case of COD orders. For cashback accrued from COD orders, please write an email to email@example.com from your registered email address along with your bank account details (Name of the bank, bank account number, bank customer name, IFSC code, account type - savings or current) and we will transfer your cashback to your bank account.
Please call us at +91-80-43541999 and our customer care executives will help you. We will call back on your registered phone number with us to authenticate your identity before transferring your cashback to your bank account. REFER TO DETAILED COUPON AND CASHBACK POLICY.
To redeem Myntra Points, you will have to continue shopping with us on the App. In case, you don’t have access to the App, don’t worry, your Myntra Points are safe with us, whenever you download the App in future. REFER TO DETAILED COUPON AND CASHBACK POLICY.
We strive to deliver products purchased from Myntra in excellent condition and in the fastest time possible. If this is your first order with Myntra, for purchase of Rs. 499 or more, shipping will be completely FREE. A shipping charge of Rs. 149 will be applicable to all orders under Rs. 499. Also, for all the subsequent purchases of Rs. 999 or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 149 will be applicable to all orders under Rs. 999
*Order value is calculated after applying discounts/Vat or any other applicable charges.
Please tap on “My Orders” section on the main menu of the app to check your order status.
You can find out if Myntra delivers to your PIN Code using the courier serviceability tool located below the “Buy Now” button on the product page. Please enter your PIN code into the tool to get the information relating to serviceability in your area, standard delivery time and if Cash on Delivery is available for the order selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.
All orders placed on Myntra are dispatched through our own courier service - Myntra Logistics, or through other courier partners such as Blue Dart or any other courier partner of Myntra.
No. At this point, Myntra delivers products only within India.
We offer two faster delivery options to ensure guaranteed and faster delivery of your order: Same Day Delivery and Next Day Delivery If you place an order by choosing the Same Day Delivery option before 11 AM then we guarantee the delivery of your order by end of same day. However, the same shall not be applicable in event of any government holidays and/or any event not in control of Myntra. If you place an order by choosing the Next Day Delivery option before 7 PM then we guarantee the delivery of your order by end of next day excluding any government holidays and/or any event not in control of Myntra. These services are offered for selected cities and items. If the Same Day Delivery and the Next Day Delivery options are available for your order, you will see these option displayed when you select the delivery address for your order.
Same Day Delivery:-
Order placed before 11 AM today will be delivered by end of same day including Sundays, however, excluding any government holidays and/or any event not in control of Myntra.
Availability: Available for orders above Rs. 999 in Bangalore, Delhi, Faridabad, Ghaziabad, Greater Noida, Gurgaon and Noida.
Charges: Rs. 1 (Just for festival season)
Next Day Delivery:-
Order placed before 7 PM today will be delivered by end of next day including Sundays, however, excluding any government holidays and/or any event not in control of Myntra.
Availability: Available for orders above Rs. 999 in Ahmedabad, Bangalore, Chennai, Delhi, Faridabad, Ghaziabad, Greater Noida, Gurgaon, Hyderabad, Mumbai, Noida and Pune.
Charges: Rs. 99
Delivery typically in 2 to 7 days. Please check the product details page for pin code-specific times.
Availability: All serviceable locations.
Charges: FREE for orders above Rs. 999. Rs. 99 per order below Rs. 999
In case due to any circumstances we fail to deliver the SDD or NDD order on time, we will refund the SDD/NDD charges.
You can cancel an order until it has been processed in our warehouse by going to the 'My Order’ section of the website. This includes items purchased on sale. Any amount you paid will be credited back into your Myntra account in the form of Cashback.
Yes. You can modify the shipping address of your order before we have processed (packed) it, by contacting our customer support team at +91-80-43541999.
You can use the order ID (please check the order confirmation email in your registered email address or check the order confirmation SMS) on Myntra Mobile App to cancel your order in a tab named “My Orders”.
If you have selected Cash on Delivery, there is no amount to refund because you haven't paid for your order. For payments made using a Credit Card, Debit Card, or Net Banking, you will receive a refund in your Myntra Cashback account immediately after your order has been cancelled. If you have made your payment using a Credit Card, Debit Card, or net banking and would like a refund to your bank account, please get in touch with our customer support team.
Myntra's Return and Exchange Policy offers you the option to return or exchange items purchased on Myntra within 30 days of receipt. In case of returns, we will credit the amount you paid for the products as cashback into your Myntra cashback account. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the item in our stock.
The following EXCEPTIONS and RULES apply to this Policy:
Certain innerwear, cosmetics, socks, deodorants, perfumes, fashion accessories, hair accessories cannot be exchanged or returned. The list of such items includes:
Briefs, Shape wear bottoms or any lingerie set that includes a brief
Anklets, Bangles, Earrings, Bracelets, Brooches, Earrings, Pendants, Necklaces and Rings
Mittens, Socks and Wrist-Bands
Due to their intimate nature, we handle returns and exchanges for innerwear, sleepwear and lingerie items differently:
Only self-ship return allowed for such items, the pickup facility will not be available
These items cannot be exchanged
Myntra's 30 day returns and exchange policy gives you an option to return or exchange items purchased on Myntra for any reason within 30 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us. In most locations we offer a free pick up service for your return. You will see a pickup option when you submit a return request. If we don't offer a pick up at your location, you can ship the item back to us. In such cases, we will credit you with the shipping costs to your cashback account.
Once we pick up or receive your return, we will do a quality check of the product at our end and if the product passes our quality check we will credit the amount you paid for the products as cashback into your Myntra account. If you wish to receive a refund instead, please send an email with the following details from your registered email address to payment@myntra. If the picked up product does not pass the quality check we shall return it back to you.
You can exchange an item purchased from Myntra for a new size or the original size for no extra charge. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a cash-back refund and purchase the new item separately.
You can return almost all products purchased from Myntra within 30 days of receiving the product, according to the following terms:
Please write the following information on a sheet of paper and place this sheet along with the item into the package:
Keep the item ready for pick up or ship it to us: You can choose to schedule a pick-up of your order or self-ship your return to us.
We offer pick-ups of your return in select locations - this option will be available to you when you submit your return online.
Pick-up: If you select to schedule a pick-up, please place the product in a packet but do not seal it. Please include the product along with the tags and the packaging material that it came and the aforementioned sheet of paper (stating the Oder No. and Return ID) in the package. Leave the packet ready and open to expedite the return pickup. Our staff will initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Distribution Center. Once your product has been approved by our quality staff we will credit your account with cashback.
Self-ship: In case you do not eligible for the “Pick-up” mode then please select the “Self-ship” return mode, wherein you shall pack the product in its original package along with the accompanying tags and the aforementioned sheet of paper. Kindly address the package to the address of the delivery center closest to you. We have listed out the addresses of the delivery centers in another section on this page.
We will send you a confirmation email as we receive the shipment at our warehouse. At any time, you can track the status of your return request by going to the “My Order” section.
NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.
If you would like to exchange some products purchased from Myntra, please follow these steps:
Create an exchange request online. You can exchange any product purchased from Myntra within 30 days of delivery by going to the “My Order” section. Please select the item you wish to exchange. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference
Write the following information of the original product that you are exchanging, on a sheet of paper:
We take 3 business days from the date of receipt of the goods at Myntra to initiate a NEFT transfer or 7 to 10 business days if it is an online refund after the returned item has reached us. Therefore, the refund time really depends on the time it takes the courier company to deliver the packet to the returns processing facility. In case it is beyond the above, please send us the details when the order was placed and we will expedite the refund. Myntra may at its sole discretion, in case of any discrepancies, ask you to share with us a screenshot of your bank statement.
If you are returning multiple products from a single order, you will receive a separate Return ID and email for each item. However, you can ship all the products delivered in a single order in a single shipment. Please include the Return IDs for all the products in a single sheet of paper.
Currently, we pick up returns only from selected PIN Codes. If your delivery location is serviceable, you will be able to see and select the pickup option when you create a Return Request on Myntra Mobile App.
If your pin code is not covered by our pickup service, you will need to self-ship the return item by courier. On returning the product in the self-ship mode, please ensure to send the return package along with the sheet of paper sheet (quoting the Order ID and the Return ID for each item included in the package), to the nearest returns processing facility. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that the courier bill/receipt (scanned copy) should be submitted to firstname.lastname@example.org along with the order details (Order No and Return Id) for availing the requisite reimbursement. The courier bill/receipt should satisfy the following conditions to be processed successfully:
The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
This is subject to your returns being inspected and successfully processed upon receipt at our end.
You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then.
South Myntra Vector E commerce Pvt Ltd
Survey Numbers 231, 232 and 233, Soukya Road, Samethanahalli Village, Anugondanahalli Hobli, Hoskote Taluk, Bangalore - 560067
North Myntra Vector E-Commerce Pvt Ltd.
Dev Niwas, K-2 block, Khasra no 819, Mahipalpur, Behind Apra Maruti Showroom. New Delhi - 110037
East Myntra Vector E-Commerce Pvt Ltd.
184 Dr A.K.Paul Road.Behala, Near- Madhya Para Rickshaw Stand, Kolkata- 700034
West Myntra Vector E commerce Pvt Ltd
CTS NO-1386,Lower Ground Floor, Acropolis, Marol Church Road, Nr. Airport Metro, Andheri East, Mumbai - 400059
We support the following payment options at Myntra:
Cash On Delivery (available in select pin codes)
Cash on Delivery allows you to pay for your order with cash at the time of delivery. Myntra offers Cash on Delivery option for all orders between Rs. 299 and Rs. 20000 for most delivery addresses. To place an order and pay for it using Cash on Delivery (COD), please select the 'Cash On Delivery' option on the payment page.
If you do not see a COD option on your payment page, this may be due to one of the following reasons:
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.
Value Added Tax (VAT) is an indirect tax under the Indian taxation system which is levied, based on consumption, by state governments. VAT will have to borne/paid by the ultimate consumer of the product.
Following rules will govern whether or not an additional VAT will be applicable on the products purchased by you:
VAT amount: If applicable, the amount of VAT collected from customer depends on category:
Apparel/Clothing: Max 5% of net payable (MRP - product discount - coupon discount) will be collected from the customer. The balance VAT amount payable to government will be borne by Myntra.
Yes. If you return the product the applicable VAT amount will also be refunded to your Myntra cashback account.
You can apply a coupon on cart page before you place an order. The complete list of your unused and valid coupons is available under “Coupons” tab in the Myntra Mobile App.
Cashback is your store credit with Myntra that can be used to pay for purchases on Myntra. You get cashback when you return items to Myntra/cancel prepaid orders. You can redeem your cashback on the Payments page. You can check your cashback balance under “Cashback” in the Myntra Mobile App.
Cashback will be credited to the payment source – debit/ credit card from which the payment was made for pre-paid orders or via NEFT in case of COD orders. For cashback accrued from COD orders, please write an email to email@example.com from your registered email address along with your bank account details (Name of the bank, bank account number, bank customer name, IFSC code, account type - savings or current) and we will transfer your cashback to your bank account.
Please call us at +91-80-43541999 and our customer care executives will help you. We will call back on your registered phone number with us to authenticate your identity before transferring your cashback to your bank account.
When a seller initiates a cancellation, customer is provided goodwill coupon as a token of apology. To use your coupon, you will have to continue shopping with us on the app. In case, you don’t have access to the app currently, don’t worry, your coupons are safe with us. Whenever you download the app in future, you will be able to use the coupon (unless it has expired).
For certain products there may be policies restricting maximum discount (including product discount and coupon discount) to a fixed percentage of product MRP. In such cases, the discount on certain coupons might get capped. Please check Cart for final coupon discount value available.
To redeem Myntra Points, you will have to continue shopping with us on the app. In case, you don’t have access to the app, don’t worry, your Myntra Points are safe with us, whenever you download the App in future.
Unfortunately we have discontinued purchase of Myntra Gift Cards directly on our Myntra Mobile App. However, you may receive a Myntra Gift Card from third parties and you can shop with us using them.
You can redeem the Gift Card on the “Payment” page. You need to simply enter the gift card number and the pin sent to you, on the “Payment” page, under the “Gift Card” tab while making the purchase.
If you have not received the Gift Card, please contact the sender and ask him to resend the Gift Card. The sender can resend the copy of the email received while purchasing the Gift Card.
Yes. Unless redeemed, Myntra Gift Cards will expire.
You should contact the business provider or establishment who you purchased the Gift Card from, to cancel it.
If you have received a Gift Card, you are eligible to use only one Gift Card in one transaction.
Yes, you can use Myntra to send gifts to others. For an additional charge of Rs. 25, you can choose to gift wrap your order by selecting the option in your shopping bag. Your gift will also include a personalized message from you.
You can use any payment method that Myntra supports, except Cash on Delivery. You can also use your Cashback balance to pay for the order.
No. The external packaging slip/invoice will not include any pricing, discount, or payment information. However, the original product tag with the MRP will be intact on the products inside the package.
No. Discounts and coupons are not applicable on the gift wrap charge.
Both the sender and the recipient can put in a request to return the gift item. The sender can return an item by visiting the “My Orders” tab on the Myntra mobile app. The gift recipient can call our customer support to return a gift item. The refund amount will be credited to the sender's Cashback account. Please note that when you return an item, the gift wrap charges are not credited back.