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Frequently Asked Questions

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Top Queries

Why has Myntra re-launched its Desktop Site?

We have decided to bring back the desktop site to deliver the fast purchase experience. The biggest reason to re-launch the site is our Consumer feedback and our belief in empowering our customers with a convenient and easy way of shopping.

What is Try and Buy Service?

This service entitles you to try-out your purchases at the time of delivery, pay only for what you like and return the rest on-the-spot. Try and Buy service is available on most of the products, you can enter pincode on product page to check service availability. Currently this service is available in Bangalore, Delhi-NCR, Chennai, Kolkata, Hyderabad, Pune, Jaipur, Ahmedabad, Lucknow, Guwahati, Surat, Patna, Goa, Dehradun, Indore, Ludhiana, Chandigarh, Nagpur, Bhopal, Ranchi, Vadodara, Vishakapatnam, Mysore, Kanpur, Jalandhar, Varanasi, Kota, Meerut, Bhubaneshwar, Jamshedpur and Kochi. Try and Buy is only available on orders containing <=3 items in cart. There is no minimum order value to avail the service. However, for orders below Rs. 999, shipping charges will be levied as per our shipping policy.To avail the service, please ensure that you tick the 'Try and Buy' box on check-out page and choose delivery address where you are comfortable trying product. Try and Buy will not be available during big sale days; We will re-offer the service, post such events.

Why will 'My Cashback' not be available on Myntra?

To make your shopping experience easier and simpler, 'My Cashback' will be replaced by PhonePe. PhonePe wallet can be used on Myntra and other PhonePe partners. To use your PhonePe balance, you will have to activate/verify your PhonePe account

How do I cancel the order, I have placed?

You can cancel your order before it has been packed at our warehouse. If your order has already been shipped, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

How do I create a Return Request?

You can create a Return in three simple steps

  • Tap on MyOrders
  • Choose the item to be Returned
  • Enter details requested and create a return request

I have created a Return request. When will the product be picked up?

Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.

I have created a Return request. When will I get the refund?

Refund will be initiated after we receive the item at our warehouse and it passes quality check. Refund time depends on the mode of the refund

  • NEFT - Time taken for the product to reach us plus 3 to 5 business days
  • Online Refund – Time taken for the product to reach us plus 7 to 10 days
  • “PhonePe wallet” – Time taken for the product to reach us plus 1 day

Where should I self-ship the Returns?

You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice.

**South

Vector E-commerce Pvt. Ltd, A/C Seller Name: Survey Numbers 231, 232 and 233, Soukya Road, Samethanahalli Village, Anugondanahalli Hobli, Hoskote Taluk, Bangalore - 560067

**North

Vector E-commerce Pvt. Ltd, A/C Seller Name: Dev Niwas, K-2 block, Khasra No-819, behind Maruti Service Centre, Mahipalpur, New Delhi - 110037

**West

Vector E-commerce Pvt. Ltd, A/C Seller Name: CTS No.1386, Lower Ground Floor Acropolis, Marol Church Road, Near Airport Metro Andheri, East-Mumbai 400059

**East

A/C Seller Name: Instakart Services Pvt. Ltd, 184, Dr. A.K Paul Road, Behala, Kolkata - 700034

I have accumulated Myntra Points in my account. How can I redeem them?

To redeem Myntra Points, you will have to continue shopping with us on App/M-site/Website. In case, you don’t have access to the App/Website or M-site, don’t worry, your Myntra Points are safe with us, whenever you get access of these Platforms in future, you can redeem the same (unless points have not expired)

Terms and Conditions

Shipping, Order Tracking & Delivery

What is Myntra's Shipping Policy?

We strive to deliver products purchased from Myntra in excellent condition and in the fastest time possible. If this is your first order with Myntra, shipping will be completely FREE. Also, for all the subsequent purchases of Rs. 999* or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 149 will be applicable to all orders under Rs. 999.

  • If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
  • If you return an order delivered to you, order shipping charges will not be refunded. However if you self-ship your returns, we will reimburse self-shipment charges based on Myntra's Returns Policy. For accounts whose return behavior violate our fair usage policy, a delivery charge of Rs. 149 will be levied on all orders, irrespective of order value.

*Order value is calculated after applying discounts/VAT or any other applicable charges.

What is Myntra’s Fair Usage Policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs. 149 for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.

How do I check the status of my order?

Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.

How can I check if Myntra delivers to my PIN Code?

You can find out if Myntra delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

How are orders placed on Myntra delivered to me?

All orders placed on Myntra are dispatched through our own courier service - Myntra Logistics or through other courier partners such as Blue Dart, Delhivery Etc.

Does Myntra deliver products outside India?

No. At this point, Myntra delivers products only within India.

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

Cancellations and Modifications

What is Myntra's Cancellation Policy?

You can cancel an order until it has not been packed in our Warehouse on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made

Can I modify the shipping address of my order after it has been placed?

Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘My order’ section of App/Website/M-site

How do I cancel my Order?

Tap on “My Orders” section under the main menu of your App/Website/M-site and then select the item or order you want to cancel

I just cancelled my order. When will I receive my refund?

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.If payment was made by redeeming PhonePe wallet balance then, refund will be initiated into Phonepe wallet within a day of your order cancellation, which can be later transferred into your bank account, by contacting PhonePe customer support team.

Returns and Exchange

What is Myntra's 30 day Return and Exchange Policy? How does it work?

Myntra's 30 day returns and exchange policy gives you an option to return or exchange items purchased on Myntra for any reason within 30 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

  • Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
  • Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs into your PhonePe wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

Once we pick up and receive your returned product, we will do a quality check of the product at our end and once product passes the quality check we will credit the amount you paid for the products into the refund mode selected at the time of initiating return request. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

The following EXCEPTIONS and RULES apply to this Policy:

  • Swarovski, Precious Jewelry, Cosmetics, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.

  • Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available.Also, these items cannot be exchanged.

  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).

  • Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
  • In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
  • If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  • If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us.

To return a product to Myntra, please follow these steps:

You can return products purchased from Myntra within 30 days of receiving the product, except for our non-returnable products

  • Create a 'Return Request' under “My Orders” section of App/Wesbite/M-site. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode

  • We offer pick-up facility in selected locations basis our courier serviceability.

  • If reverse pick-up option is not available at your location you can self-ship the product to us

Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact.Keep the packet ready and open to expedite the return pickup. Our staff will initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk. Once your product has been approved by our quality staff, we will credit refund into the source selected at the time of return initiation.

Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.

We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website/Msite.

NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.

How do I place an exchange request on Myntra?

If you would like to exchange products purchased from Myntra, please follow below mentioned steps:

  • You can create exchange for products purchased from Myntra within 30 days of its delivery under “My Orders” section of App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference

  • Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.

  • Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
  • At any time, you can track the status of your exchange requests under “My Orders” of App/Website/M-site.

How long would it take me to receive the refund of the returned product?

We take 3 business days from the date of receipt of the goods at Myntra to initiate NEFT transfer and 7 to 10 days for refund into your Credit/Debit/Netbanking account, after the returned item has reached us and quality check is successful. Therefore, the refund time really depends on the time it takes the courier company to deliver the packet to the returns processing facility. In case of any refund discrepancies, Myntra may at its sole discretion, request you to share with us a screenshot of your bank statement.

How do I return multiple products from a single order?

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet.If mode of return is Pickup, our courier person will pickup the products from the pickup address.

Does Myntra pick up the product I want to return from my location?

Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site.

  • We will pick up the return within 4 - 7 days from the request placement date.
  • Please keep the return shipment ready.

How can I Self-Ship the product to Myntra?

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on App/Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:

  • It should capture the weight of the return package.
  • Residential/office address, destination address, shipment date, amount and other details should be mentioned.
  • The information on the receipt should NOT be edited/over-written.
  • The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.

    This is subject to your returns being inspected and successfully processed upon receipt at our end.

Where should I self-ship the Returns?

You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from.

**South

Vector E-commerce Pvt. Ltd, A/C Seller Name: Survey Numbers 231, 232 and 233, Soukya Road, Samethanahalli Village, Anugondanahalli Hobli, Hoskote Taluk, Bangalore - 560067

**North

Vector E-commerce Pvt. Ltd, A/C Seller Name: Dev Niwas, K-2 block, Khasra No-819, behind Maruti Service Centre, Mahipalpur, New Delhi - 110037

**West

Vector E-commerce Pvt. Ltd, A/C Seller Name: CTS No.1386, Lower Ground Floor Acropolis, Marol Church Road, Near Airport Metro Andheri, East Mumbai - 400059

**East

A/C Seller Name: Instakart Services Pvt. Ltd, 184, Dr. A.K Paul Road, Behala, Kolkata - 700034

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care.

Why did the pick up of my product fail?

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within 30 days from the date of delivery.For more details, please call our customer care.

Why is my returned product re-shipped?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care.

Payments

How can I pay for my order at Myntra?

We support the following payment options at Myntra:

  • Cash On Delivery (available in selected pin codes)
  • Credit Card
  • Debit Card
  • Net banking
  • Gift Card
  • Wallet

How does the COD (Cash on Delivery) payment option work?

Myntra's Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 299 and Rs. 49999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required.To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment page. Cash on Delivery option is available only in selected pincodes.However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, 'Order Rejection Percentage' shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.

Further, the COD limit for any user may get decreased to Rs. 24,999, Rs.1500, Rs.0 basis on order rejection percentage and can be reset to Rs.49,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.

Why can't I see the COD option on my payment page?

If you do not see a COD option on your payment page, this may be due to one of the following reasons:

  • Your order value may be less than Rs. 299 or over Rs. 49,999.
  • Our courier partners may not support the Cash on Delivery option for your delivery address.
  • You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 49,999, then the COD option will be disabled temporarily.For all Tanishq products COD limit is Rs. 15,000

What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

I am being charged VAT amount on my order. What is VAT?

Value Added Tax (VAT) is an indirect tax under the Indian taxation system which is levied, based on consumption, by state governments. VAT will have to borne/paid by the ultimate consumer of the product.

How is the VAT amount decided?

Following rules will govern whether or not an additional VAT will be applicable on the products purchased by you:

  • VAT applicability: For a product, if the total discount percentage is more than 19% of MRP, then VAT maybe collected from customer. This includes discounts resulting from special offers such as Buy 1 Get 1 and similar offers.

  • VAT amount: If applicable, the amount of VAT collected from customer depends on category.

  • Apparel/Clothing: Max 6% of net payable (MRP - product discount - coupon discount) will be collected from the customer. The balance VAT amount payable to government will be borne by Myntra.

  • Footwear: Max 14.5% of net payable (MRP - product discount - coupon discount) will be collected from the customer.

  • Home Furnishing: Min. 5% - Max. 14.5% of net payable (MRP - product discount - coupon discount) will be collected from the customer.

  • Accessories: Max 14.5% of net payable (MRP - product discount - coupon discount) will be collected from the customer.

  • Other Categories: Customer doesn't need to pay any VAT.

    The amount of taxes shown at the cart level is a mere estimate. The actual taxes payable shall be determined basis the warehouse (based on availability of the products) from where the goods are being shipped, which will be checked once the order is placed. Only in case of taxes being lower than the estimate taxes (based on the warehouse from where the goods would be shipped), the customer would be notified of the same and any additional taxes paid by the customer would be duly refunded to the customer

If I return/cancel the purchased product will the VAT amount charged be refunded?

Yes. If you return the product the applicable VAT amount will also be refunded into the source account selected at the time of return initiation.

Coupons and “My Cashback”

How do I apply a coupon on my order?

You can apply a coupon on cart page before order placement. The complete list of your unused and valid coupons will be available under “My Coupons” tab of App/Website/M-site.

Why will 'My Cashback' not be available on Myntra?

To make your shopping experience easier and simpler, 'My Cashback' will be replaced by PhonePe. PhonePe wallet can be used as a payment option on Myntra and other PhonePe partners. To use your PhonePe balance, you will have to activate/verify your PhonePe account on Myntra.

How can I access 'My Cashback' balance transferred to PhonePe wallet?

To access your PhonePe balance, you have to login to your Myntra account, click on ‘My Account’ then on ‘PhonePe wallet’. Also, PhonePe wallet balance can be viewed and applied on payment page at the time of placing an order.

As 'My cashback' is no more a payment option, what will happen to 'My Cashback' balance?

You may utilize entire outstanding amount available in ‘My Cashback’ by making purchases on Myntra on or before 31st August, 2016. You may also transfer ‘My Cashback’ balance into your bank account by filling your bank details under payment option of ‘Contact Us’ form. On and from 01 Sep, 2016, ‘My Cashback’ will not be available and outstanding balance (if any) will be transferred to your PhonePe wallet. You will receive an email to activate/verify your PhonePe account.

You can also transfer your PhonePe balance at any time to bank account of your choice.

I have not received ‘My Cashback’ balance into the PhonePe wallet, what should I do?

Please reach out to our customer service team via ‘Contact Us’ option available on our App/Website and we will try to resolve the issue for you.

I was given a coupon when you cancelled my last order. How can I use it?

When a seller initiates a cancellation, customer is provided goodwill coupon as a token of apology. To use your coupon, you will have to continue shopping with us on App/Website/M-site. In case, you don’t have access to the App/Website/M-site currently, don’t worry, your coupons are safe with us. Whenever you have the access in future, you will be able to use the coupon (unless it has not expired).

What is discount capping on coupons?

For certain products there may be policies restricting maximum discount (including product discount and coupon discount) to a fixed percentage of product MRP. In such cases, the discount on certain coupons might get capped. Please check Cart for final coupon discount value applied.

I have accumulated Myntra Points in my account. How can I redeem them?

To redeem Myntra Points, you will have to continue shopping with us on App/Website/M-site. In case, you don’t have access to these Platforms, don’t worry, your Myntra Points are safe with us.Whenever you get access in future, you can redeem the points (unless points have not expired).

PhonePe Wallet

What is PhonePe wallet?

PhonePe wallet is RBI approved semi-closed payment instrument and can be used on Myntra and any other PhonePe partners. You can use your PhonePe wallet for quick purchases and easy refunds. You can also withdraw your PhonePe balance at any time into a bank account of your choice.

Do I need to have a PhonePe account to shop on Myntra?

PhonePe account is not mandatory to shop on Myntra. However, we recommend you to have a PhonePe account for quick purchases and easy refunds. Also, any refund initiated by Myntra in exceptional cases will be credited only to the PhonePe wallet. You can sign up for PhonePe account by visiting the PhonePe page under ‘My Account’.

What will happen to my money, if an order placed using PhonePe wallet fails or is rejected?

If an order is not successful, it can also be due to payment failure and in these cases you are not liable for any refund. In scenarios, wherein payment is received at our end and order is rejected, payment made through PhonePe wallet will be automatically refunded to PhonePe wallet. Kindly reach out to our Customer Care, if the money is not refunded to your wallet.

I am a PhonePe user, how can I link my PhonePe account on Myntra?

Follow these instructions to link your PhonePe account to your Myntra account:

  • Login to your Myntra account

  • Click on 'My Account' and then on, 'PhonePe wallet'

  • Click on 'Add PhonePe Account'

  • Sign in with your PhonePe account

Can I link multiple Myntra accounts to the same PhonePe account?

Only one Myntra account can be linked to one PhonePe wallet account. When you link a Myntra account to a PhonePe wallet which is already linked to some other Myntra account, the wallet will be automatically de-linked from the old Myntra account.

What is the maximum balance that I can have in PhonePe wallet and How do I check my balance?

You can store up to Rs. 10,000 as wallet balance. To view your PhonePe wallet balance, login to your Myntra account, click or tap on 'My Account' and then on PhonePe wallet. You can also view the PhonePe wallet balance on the payment page at the time of order placement.

How can I transfer PhonePe wallet balance to my bank account? How do I use PhonePe wallet to make a payment?

You can withdraw your PhonePe wallet balance into your linked bank account instantly. Under Phonepe Wallet App, click on ‘My Account’ and then on ‘Withdraw Balance’ and amount will reflect in your bank account instantly. If you do not have a linked bank account, please add it in the PhonePe App or under Myntra PhonePe option directly. For any assistance, please reach out to support@phonepe.com. Maximum of Rs. 5,000 can be transferred at a time from PhonePe to bank account.

You can select PhonePe wallet to make a payment on the ‘payment page’ while placing an order.

How soon will refund reflect in PhonePe wallet post order cancellation/return/Refusal?

If an order is cancelled, refund will reflect immediately in your PhonePe wallet. In case of return, refund will reflect within 24 hours of the return acceptance.Orders which are not accepted by our customers and hence, are shipped back to the warehouse, for such orders refund will reflect once the product reaches our warehouse.

What happens when I return an item purchased using the PhonePe wallet?

Partial or full Payment made through PhonePe wallet will be refunded to the same PhonePe wallet account.

Try and Buy

What is Try and Buy Service?

This service entitles you to try-out your purchases at the time of delivery, pay only for what you like and return the rest on-the-spot. Try and Buy service is available on most of the products, you can enter pincode on product page to check service availability. Currently this service is available in Bangalore, Delhi-NCR, Chennai, Kolkata, Hyderabad, Pune, Jaipur, Ahmedabad, Lucknow, Guwahati, Surat, Patna, Goa, Dehradun, Indore, Ludhiana, Chandigarh, Nagpur, Bhopal, Ranchi, Vadodara, Vishakapatnam, Mysore, Kanpur, Jalandhar, Varanasi, Kota, Meerut, Bhubaneshwar, Jamshedpur and Kochi. Try and Buy is only available on orders containing <=3 items in cart. There is no minimum order value to avail the service. However, for orders below Rs. 999, shipping charges will be levied as per our shipping policy.To avail the service, please ensure that you tick the 'Try and Buy' box on check-out page and choose delivery address where you are comfortable trying product.

Try and Buy will not be available during big sale days; We will re-offer the service, post such events.

How can I avail Try and Buy on my order?

To avail Try and Buy facility on the order, please follow below steps:

  • Choose the fashion products you love and add it to bag.

  • At check-out page, tick the box to avail ‘Try and Buy’.

  • Scroll down on check-out page to see Try and Buy applicability at item level.

  • Place your order like you normally do, using either Prepaid or CoD options

How will refund of Try and Buy orders be processed?

For CoD orders, payment will be collected only for retained items and for prepaid, refund trigger message will be sent immediately and refund will be done to source account and processing will take 7-10 days.

What if I can’t try the product instantly, will you make another attempt to deliver?

We request you to choose the delivery address where you are comfortable trying. However, in case you are not available to try product at the time of delivery, we will make 2 more attempts to deliver your order. Please specify to the representative when you would next be available to accept the shipment; we will try our best to make our next attempt as per your reschedule request . If you don’t want to or can’t avail Try and Buy service at the time of delivery, then you can keep the packet and make the payment (in case of CoD orders). 30-day return & exchange policy will be available and you can return / exchange (if area pincode is serviceable for exchange) under that policy.

Will 30-day return & exchange policy be available on Try and Buy orders?

Yes, even after accepting the product during Try and Buy orders and paying for the same, you can avail 30-day return & exchange policy. 30-day return & exchange policy rules will apply.

Will I get a chance to choose delivery date and time for Try and Buy orders?

While we don’t allow you to choose exact delivery date & time at the time of check-out, we will give an estimate on date of delivery at the time of placing the order. On the day of delivery, we will send you an ‘out for delivery’ message in the morning and our delivery associate will call you 30-45 minutes before coming to deliver the shipment.

Gift Cards

How can I purchase Myntra Gift Card?

To purchase Myntra Gift card, please follow below mentioned steps:

  • click on Gift Card option on Myntra

  • Then, on 'Buy Gift Card' option

  • Enter recipient email address

  • Select or enter the Gift Card value

  • Make payment using your credit card, debit card or net banking

  • On successful payment, the Gift Card details will be sent to the recipients email address.

I just received a Myntra Gift Card. How do I use it?

For making a purchase with your Gift Card on Myntra App/website simply enter your 16 digit Gift card number and 6 digit PIN at the checkout page.The purchase amount will be deducted from your Gift Card's available balance. Follow the below mentioned steps to redeem the gift card:

  • Click on ‘Place Order’

  • Once you’ve reviewed and confirmed your address, click on ‘Proceed to Payment’

  • Select ‘Gift Card’ from ‘Other Payment Options’

  • Enter your 16 digit gift card code and 6 digit PIN

  • Click on ‘Apply’ to redeem the balance.

How do I check the available balance or expiry date on my Gift Card?

To check Gift Card balance, click on Gift Card section on Myntra then, enter 16 digit card no. and 6 digit pin

What should I do if, I have not received the e-mail that had Gift Card details?

For Gift cards issued by Myntra, sender can resend the Gift card e-mail, from 'My Orders' section of his Myntra account. Sender has to also verify few details mentioned below:

  • Confirm the recipient email address entered is correct. If an incorrect email address is entered, we will not be able to re-send the Gift Card details to the right recipient.

  • Confirm that the Gift Card is not in the recipient's Spam/Junk inbox.

    If you have not received the Gift Card details purchased from different merchant, please contact the sender, they can resend the copy of the e-mail received while purchasing the Gift Card.

Does Myntra Gift Cards expire?

Yes, Myntra Gift Card expires in 12 months from date of issue.

When is the Myntra issued Gift Card sent to the recipient?

The Gift Card email is typically sent to the recipient within 24 hours of your purchase. If a Gift Card has not arrived within a reasonable time-frame please ensure that recipient checks e-mail'Spam/Junk' inbox before contacting Myntra Customer Support Team.

What can my Gift Card not be used for or to purchase?

Gift Cards cannot be used to make credit card payments or any account deposits. Gift Cards are non-refundable following the loading of funds onto the Card. Gift Cards cannot be exchanged for cash. Cash cannot be withdrawn from the available balance of a Gift Card.

How do I cancel a Gift Card?

For Myntra issued giftcards, we will not be able to perform cancellations and refunds after you have placed the order. Please review your order to ensure value entered is correct and the recipient details are accurate before completing your purchase.

Gift cards purchased from different merchants, you should contact the business provider or establishment who you purchased the Gift Card from, to cancel it.

What exactly does the recipient receive when I send a Myntra issued Gift Card?

On the date of your purchase, an email is sent to the recipient informing him/her of your gift. The email contains card details such as the 16 digit card number, 6 digit PIN, card value, sender name, personal message, instructions to redeem etc.

What can I do to ensure that the Gift Card is delivered to the recipient?

We adhere to the industry best practices to ensure successful delivery of the Gift Card email. It is possible that some email clients may treat the Gift Card as Spam/Junk.Please ensure that:

  • Correct email address of the recipient is provided;

  • The recipient's e-mail inbox allows emails from the domain '@myntra.com'

What happens if I need to return something I purchased with my Gift Card?

Partial or full Payment made through Gift Card will be refunded to the same Gift Card.

Who is the issuer of Myntra Gift Cards?

Myntra Gift Card is issued by QwikCilver Solutions Pvt. Ltd which is a private limited company incorporated under the laws of India, and is authorized by the Reserve Bank of India 'RBI' to issue such Gift Cards.

How many Gift Cards can be used in one transaction?

If you have received a Gift Card, you are eligible to use only one Gift Card in one transaction.

Gift Wrapping

Can I use Myntra to send gifts to others?

Yes, you can send gift orders to your friends/family members on Myntra. For an additional charge of Rs. 25, you can choose to gift wrap your order by selecting the option in your shopping bag. Your gift will also include a personalized message from you.

What payment methods can I use to pay for a gift order?

You can use any payment method that Myntra supports, except Cash on Delivery.

Will the pricing, discount and payment information be displayed on the package sent to the recipient?

No. The external packaging slip/invoice will not include any pricing, discount, or payment information. However, the original product tag with the MRP will be intact on the products inside the package.

Can I apply a coupon or discount on the gift wrapping charge?

No. Discounts and coupons are not applicable on the gift wrap charge.

Who can return the gift?

Both the sender and the recipient can initiate a request to return the gift item. The sender can return an item by visiting the “My Orders” tab on App/Website/M-site. The refund amount will be credited to the account using which the payment was made. Please note that when you return an item, the gift wrap charges are not credited back.

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